7-day returns and issue reporting
Contact us within 7 calendar days after delivery to request a return or report an incorrect, damaged or incomplete item. These reporting instructions do not remove rights available under applicable consumer law.
Change-of-mind returns
Standard, non-personalised items may be returned within the 7-day request window if unused, unaltered and returned with their original packaging, accessories and included pieces. Please obtain return instructions before sending anything. The customer pays return shipping for change-of-mind returns. Original delivery charges are not refunded for a change-of-mind return, except where required by law.
Made-to-order or personalised items are not eligible for change-of-mind returns once preparation begins. Rights relating to defects, incorrect supply or misdescription are unaffected.
Incorrect, damaged or defective items
For a verified incorrect, damaged, defective or misdescribed item, Zevamo arranges or covers the reasonable return shipping cost. Share clear photographs where possible; an unboxing video is not a mandatory condition for reviewing a genuine claim.
Need help with an order?
If an item arrives damaged, incorrect or incomplete, contact support@zevamo.com as soon as possible. Include your order number, a brief description of the issue and clear photographs of the item and packaging where relevant.
What happens next?
Our team will review the details and confirm the appropriate next step. Please contact us before sending an item back; we will provide return instructions where a return is approved. Do not send cash, payment-card details or account passwords by email.
Refunds and replacements
Eligibility depends on the circumstances, the product and applicable consumer law. Where a refund or replacement is approved, we will explain the process and any available timing before proceeding. Refund processing can also depend on the original payment provider.
Personalised and corporate gifting enquiries
A customisation or corporate gifting enquiry is not an order. Feasibility, final design, price, timing and any order-specific conditions must be confirmed before an order is accepted.
Contact
Email support@zevamo.com with your order number. This page does not limit any rights available to you under applicable law.
Return delivery and refunds
Use the return address and instructions provided for your approved request. Keep the return shipping receipt. Refunds are assessed after the returned item is received and checked, unless another remedy is required by law. We will notify you of approval and initiation; bank or payment-provider credit time is separate and is not guaranteed as an exact date.
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Customer care
For help with this policy, email support@zevamo.com or use our customer care page. Please include your order reference and issue; never send passwords, card security codes or UPI PINs.
See our seller and grievance information for legal business and grievance-contact details.
Last updated: 23 October 2026.